Already this semester I'm learning about the necessity of keeping a good public image. For a company, I mean. A little over a month ago, I went to see Celtic Thunder (you know, the band Damian used to be in) in concert at Playhouse Square. I was horrified.
No, no, don't fret Thunderheads. The concert was AMAZING. So amazing that I forgot to write a formal letter of complaint to the theater. For what? You'll see.
I went to the concert with my sister, a friend's little sister, and a (different) friend from college. We had purchased our tickets at different times, so we were sitting two rows apart, two and two. Since it was originally just supposed to be my and my friend's little sister, we took the closer seats...it's only fair, right? We'd been planning the trip since the summer.
After we'd gotten situated, we saw my sister and my friend get moved up. Their seats were upgraded because the house manager wanted somewhere for the redcoats to sit. She continued moving everyone else behind us closer, right in front of us. And when I say everyone, I mean everyone. All of the rows behind us were suddenly put in front of us. But did they move us? Nope. They left us where we were. We, who had purchased tickets before the rest of them to get the best seats we could, were the only row that was not moved up.
It was handled extremely poorly and I intended to write a letter. But, like I said, I was distracted by the epicness of CT. So here it is, for at least someone to read.
Remember, don't be distracted like I was when something like this happens to you. You are a paying customer. The theater is providing a service to you, and when they mess that up, they need to correct it in the future. I hope nothing like this ever happens at Playhouse again because I really, really love that place. It makes Cleveland for me. This one experience just really put a damper on it.
No, no, don't fret Thunderheads. The concert was AMAZING. So amazing that I forgot to write a formal letter of complaint to the theater. For what? You'll see.
I went to the concert with my sister, a friend's little sister, and a (different) friend from college. We had purchased our tickets at different times, so we were sitting two rows apart, two and two. Since it was originally just supposed to be my and my friend's little sister, we took the closer seats...it's only fair, right? We'd been planning the trip since the summer.
After we'd gotten situated, we saw my sister and my friend get moved up. Their seats were upgraded because the house manager wanted somewhere for the redcoats to sit. She continued moving everyone else behind us closer, right in front of us. And when I say everyone, I mean everyone. All of the rows behind us were suddenly put in front of us. But did they move us? Nope. They left us where we were. We, who had purchased tickets before the rest of them to get the best seats we could, were the only row that was not moved up.
It was handled extremely poorly and I intended to write a letter. But, like I said, I was distracted by the epicness of CT. So here it is, for at least someone to read.
Remember, don't be distracted like I was when something like this happens to you. You are a paying customer. The theater is providing a service to you, and when they mess that up, they need to correct it in the future. I hope nothing like this ever happens at Playhouse again because I really, really love that place. It makes Cleveland for me. This one experience just really put a damper on it.
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